Hi there, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Our staff is committed to providing each of our clients with the best automotive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Payne Chevrolet!
Dropped my new truck off for a oil change, was told it would be 45 minutes , so I waited on the bench in front of the the service office 2 hours later they still had my truck , it was at the 2 hr mark some salesman asked if I knew what was going on with my truck I told him no , no one had come out at all to tell me anything , the mechanic had accidentally dropped the filter tool into the engine and couldn’t get it back out , that part was no big deal I ve dropped tools in my engine before and spent a long time trying to retrieve the tool , the part that bothered me was s that they let me sit outside for 1.15-1.5 hrs without out at all showing me the courtesy to tell me what was going on with my truck , my girlfriend had passed the dealership twice , I could of got a ride from her and accomplished a lot of things on my list that day in a 2 hr time span and came back for my truck the next morning if I would of known they were having issues, because once again I would of understood dropping a tool In the engine , poor customer service
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Everyone that we worked with from Austin to the finance lady Sam were extremely polite. They did not rush and wanted to make sure all our questions were answered and we bought the right vehicle with everything included that we wanted.
We want all our clients to have a comfortable and stress-free experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
took care of the problem with the mirror and was on my way in minutes. Everyone was so nice and helpful. Will certainly consider Payne Chevrolet on my next vehicle purchase. Will recommend Payne Chevrolet to all my friends.