Our Reviews
Paul E|2011 Chevrolet Silverado
Confirmed Service Customer
1/29/2025
AS always the experience was top shelf. I will continue to take my vehicles to them for repairs and maintenance.
1/30/2025
Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GREENBRIER, TN
James W|2013 Chevrolet Equinox
Confirmed Service Customer
1/29/2025
Rick Gentry and his staff are the best!! Always exceptional customer service and workmanship
1/30/2025
Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GREENBRIER, TN
Steve S|2022 Chevrolet Express
Confirmed Sales Customer
1/30/2025
Staci and David really were great. Shandy was also quick and thorough and pleasabt
DAVID LEATH
1/31/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NOLENSVILLE, TN
Martin C|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/30/2025
everything went easy and on time
1/24/2025
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! If there's anything further we can do for you, we are happy to help!
ASHLAND CITY, TN
Willie N|2002 Chevrolet Silverado 1500
Confirmed Service Customer
2/11/2025
As always, Rick is the best.
2/12/2025
Thank you for your kind words! We’re thrilled to hear that our staff continues to provide exceptional service. We’ll be sure to pass along your feedback to him, and we look forward to assisting you again soon!
ASHLAND CITY, TN
James R|2021 Chevrolet Tahoe
Confirmed Service Customer
2/11/2025
My experience was great as always.
2/12/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
GREENBRIER, TN
Jada Z|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/22/2025
Rick always takes care of us!
1/23/2025
Thanks for highlighting our staff who helped make this such a great experience! It's our commitment to ensure quality customer care. Please don't hesitate to reach out to us if there's anything more we can do!
CEDAR HILL, TN
Jeff R|2012 Chevrolet Equinox
Confirmed Service Customer
1/24/2025
Excellent service and communication service I can trust and recommend to others.
1/25/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Payne Chevrolet, INC. - Service. We sincerely value your business and look forward to your next visit!
SPRINGFIELD, TN
Debbie Y|2017 Chevrolet Trax
Confirmed Service Customer
1/27/2025
Had an appointment for a oil change and tire rotation at 7 a.m. They took my vehicle right in and i was out before 8..that's great service
1/28/2025
Hi there! We're so happy we were able to help you out! We look forward to your next visit! Take care!
SPRINGFIELD, TN
Brenda A|2017 Chevrolet Traverse
Confirmed Service Customer
1/29/2025
Good
1/30/2025
Hi, Brenda! Thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
JOELTON, TN
Neal D|2017 Chevrolet Tahoe
Confirmed Service Customer
2/4/2025
I set up an appointment for an oil change. It took only 45 minutes.
2/5/2025
Hi! It is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!
GOODLETTSVILLE, TN
Ruth C|2019 Chevrolet Cruze
Confirmed Service Customer
2/19/2025
Service was very fast and the staff was extremely helpful.
2/20/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
SPRINGFIELD, TN
Clister H|2025 Chevrolet Equinox
Confirmed Sales Customer
2/20/2025
Went pretty smoothly.
GREGORY LANDRY
2/21/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Payne Chevrolet and we hope to see you again soon! Please let us know if there is anything else we can do for you; we are more than happy to help!
SPRINGFIELD, TN
Gary J|2021 Chevrolet Traverse
Confirmed Service Customer
2/19/2025
Nice folks and great service.
2/20/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
ASHLAND CITY, TN
Jeff R|2004 Chevrolet Silverado 1500 Crew Cab
Confirmed Service Customer
2/22/2025
Met my expectations-service I can trust.
2/23/2025
Hi, we are so pleased you enjoyed your visit to Payne Chevrolet, INC.! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
SPRINGFIELD, TN
Kathy B|2025 Chevrolet Trax
Confirmed Sales Customer
2/26/2025
I love the fact that they did not make me feel pressured at any time
GREGORY LANDRY
2/27/2025
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SPRINGFIELD, TN
Ricky W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
2/27/2025
Service was quick, friendly and and super helpful.
2/28/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SMYRNA, TN
Sarah D|2025 Chevrolet Malibu
Confirmed Sales Customer
2/28/2025
This is my 5th car from Payne. Everyone has been friendly and answered my questions.
DAVID LEATH
3/1/2025
Thank you for your loyalty and trust! Your continued support means so much to us, and we look forward to serving you again. If there’s ever anything you need, please don’t hesitate to reach out!
HERMITAGE, TN
Sharon H|2020 Chevrolet Equinox
Confirmed Service Customer
3/3/2025
In and out fast
3/4/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
ASHLAND CITY, TN
Jeff C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
3/5/2025
Service writers are always great to work with. Service is always completed fast. Little pricy but so is everything else!!
3/6/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
CROSS PLAINS, TN
Lela S|2025 Chevrolet Blazer
Confirmed Sales Customer
3/6/2025
We had a great experience with the sales and finance teams on our vehicle purchase. We have purchased multiple vehicles from Payne and this is the only dealership I’ve ever encountered where the sales team seems authentic and honest.
NICHOLAS CARSTEN
3/7/2025
Wow, it's experiences like yours that really keep us motivated! Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GREENBRIER, TN
Eddie M|2025 Chevrolet Trax
Confirmed Sales Customer
3/12/2025
All employees were friendly and answered any and all questions.
DAVID LEATH
3/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
SPRINGFIELD, TN
Gloria H|2025 Chevrolet Equinox
Confirmed Sales Customer
3/14/2025
Excellent customer service
NICHOLAS CARSTEN
3/15/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
NASHVILLE, TN
Latoya C|2021 Chevrolet Tahoe
Confirmed Service Customer
3/15/2025
The guys in the shop are always nice and they always do an amazing job
3/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
CLARKSVILLE, TN
Frank S|2023 Chevrolet Traverse
Confirmed Service Customer
3/15/2025
Went in for oil change. Service was done well and quickly, as always.
3/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ADAMS, TN
Kristine T|2022 Chevrolet Trax
Confirmed Service Customer
3/17/2025
From the first time I went in I felt very comfortable. Very friendly and great service.
3/18/2025
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know. Have a great day!
AUBURN, KY
Josh P|2021 Chevrolet Blazer
Confirmed Service Customer
3/18/2025
They are great people they get you in and out and do there best to help you out.
3/19/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
ALLENSVILLE, KY
John P|1998 Chevrolet C/K 3500
Confirmed Service Customer
3/18/2025
Great job correcting the issues with my vehicle.
3/19/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
SPRINGFIELD, TN
Harvey C|2024 Chevrolet Traverse
Confirmed Service Customer
3/20/2025
All went well. Had an appointment and we arrived about 10 minutes prior. Shortly after appointment time my vehicle was taken and serviced.
3/21/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NASHVILLE, TN
Roy A|2018 Chevrolet Equinox
Confirmed Service Customer
2/25/2025
They are always polite & professional , they listen to your concerns and follow through with their recommendations!
2/26/2025
Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
WHITE HOUSE, TN
Jerry M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/26/2025
All was great people were fantastic. Everything went well.
2/27/2025
Thank you for your feedback! We are glad to hear that our staff was able to help you. We appreciate having such dedicated team members on board. If you have any more comments or need further assistance, feel free to reach out!
GOODLETTSVILLE, TN
Karen H|2018 Chevrolet Trax
Confirmed Service Customer
2/27/2025
Wonderful service with a smile ❤️
2/28/2025
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know. Have a great day!
SPRINGFIELD, TN
John T|2025 Chevrolet Equinox
Confirmed Sales Customer
2/28/2025
was quick and easy would have like a little off the top but as greg said its as low as you could go on price
GREGORY LANDRY
3/4/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WHITE HOUSE, TN
Melanie B|2017 Chevrolet Equinox
Confirmed Service Customer
3/5/2025
I love the place everyone is nice,work together, and they gave me my first oil change for Nothing they do what they say and next time I need a vehicle I will go back there to get it
3/6/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We hope to be of service to you again in the future, we are happy to help!
CHARLOTTE, TN
Chris C|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/10/2025
Knowledgeable staff. Very professional and friendly. They take care of all my service. As long as they're open for business they'll have my business
3/11/2025
Wow, it's experiences like yours that really keep us motivated! Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PLEASANT VIEW, TN
Willie N|2002 Chevrolet Silverado 1500
Confirmed Service Customer
3/12/2025
Rick is, as always, the best. All the staff are very friendly and helpful. Wonderful place to have your car serviced.
3/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ASHLAND CITY, TN
Kenneth T|2024 Chevrolet Suburban 1500
Confirmed Service Customer
3/25/2025
Had no issues at all
3/26/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
FRANKLIN, KY
Connie F|2025 Chevrolet Trailblazer
Confirmed Sales Customer
3/26/2025
It was a pleasure purchasing my 2025 Trailblazer from David Leath. I would highly recommend Payne Chevrolet. This is the 4th new car I have purchased from Payne Chevrolet.
DAVID LEATH
3/27/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ASHLAND CITY, TN
Teresa P|2020 Chevrolet Trax
Confirmed Service Customer
3/26/2025
Always friendly service
3/27/2025
Hi Teresa, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
SPRINGFIELD, TN
Sarah D|2025 Chevrolet Malibu
Confirmed Service Customer
3/29/2025
Everything was easy and quick.
3/30/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
HERMITAGE, TN
James M|2024 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/1/2025
It was awesome!!! Sales and finance team were spot on, and service is always excellent.
MICHAEL COOPER
4/2/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SPRINGFIELD, TN
Kaitlyn W|2009 Chevrolet Cobalt
Confirmed Service Customer
4/7/2025
Great!
4/8/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
GREENBRIER, TN
William J|2020 Chevrolet Equinox
Confirmed Sales Customer
4/8/2025
Payne Chevrolet exceeded my expectations. I went in thinking there was no way they could get me into the vehicle I wanted because of my credit situation. But they made it happen. No gimmicks, no haggling just up front honest information and a awesome staff. Mike and Shandy were great to work with.
MICHAEL COOPER
4/9/2025
Hi William! Thank you so much for taking the time to share your experience! We're thrilled to hear that Payne Chevrolet exceeded your expectations and that our team, especially Mike and Shandy, were able to help you find the vehicle you wanted. We pride ourselves on providing honest, upfront information and a hassle-free experience, so it's wonderful to know that we achieved that for you. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new vehicle!
GREENBRIER, TN
Lea K|2022 Chevrolet Trailblazer
Confirmed Service Customer
4/8/2025
The service department at Payne is always super helpful and take the time to truly understand the issues and take care of what you need!
4/9/2025
Hi Lea! Our team is dedicated to delivering excellent service, and it’s gratifying to hear that we’re achieving that. We can’t wait to welcome you back on your next visit! Take care!
MADISON, TN
Brenda A|2011 Chevrolet Traverse
Confirmed Service Customer
3/23/2025
Always courteous and helpful.
3/24/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
SPRINGFIELD, TN
Paul E|2016 Chevrolet Colorado
Confirmed Service Customer
3/25/2025
The same excellent service I always receive
3/26/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GREENBRIER, TN
Jason M|2021 Chevrolet Trailblazer
Confirmed Service Customer
3/26/2025
Easy appointment. I arrived about 30 minutes early and they got right to work. I was in and out in less than an hour.
3/27/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GOODLETTSVILLE, TN
Frances B|2025 Chevrolet Traverse
Confirmed Sales Customer
3/31/2025
Staci was amazing to work with. She ordered my vehicle to perfection.. answered all my questions.. kept me up to date with arrival.
STACI KIMBALL
4/1/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GREENBRIER, TN
Robert H|2006 Chevrolet Malibu
Confirmed Service Customer
4/3/2025
Quick response to my problem One day service No hassles
4/4/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GREENBRIER, TN
James N|2014 Buick LaCrosse
Confirmed Service Customer
4/3/2025
Your service department always does a great job. Only place that services my vehicle.
4/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENBRIER, TN
Robert J|2004 Chevrolet Silverado 2500
Confirmed Service Customer
4/5/2025
Excellent service department to work. Repaired my car in a day on drop service Rick Gentry stayed on top of my cars repair work from beginning to end. Completely satisfied.
4/6/2025
Thank you for choosing us as your first choice for all your automotive needs! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GREENBRIER, TN
David W|2020 Chevrolet Equinox
Confirmed Sales Customer
4/5/2025
Friendly informative, cared about our needs.
PHILLIP LITCHFORD
4/6/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GREENBRIER, TN
Kimberly H|2012 Chevrolet Silverado
Confirmed Service Customer
4/10/2025
Body shop department was wonderful Mr. Al was a blessing took care of my truck and was very helpful in addressing questions. Also had truck serviced and it was handled in a timely manner. Thank you Payne Chevrolet for excellent customer service 👏
4/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGFIELD, TN
Willie C|2021 Chevrolet Trailblazer
Confirmed Service Customer
4/14/2025
As always, very pleased with the service
4/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SPRINGFIELD, TN
Jessica W|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
4/15/2025
The office staff is great. The service department have gotten very sloppy and unable to complete an issue with one visit. Currently having to borrow a vehicle because I have two vehicles down that have both been worked on there recently for the same issue currently occurring.
4/22/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
PLEASANT VIEW, TN
Terry E|2010 Chevrolet Corvette
Confirmed Service Customer
4/16/2025
The service department has always done excellent work for me Every one that works there are always people who you can trust and always willing to help you. What ever you need
4/17/2025
Hi Terry, thank you for taking the time to leave a review for us at Payne Chevrolet. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
GREENBRIER, TN
James L|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
4/17/2025
Rick was very helpful and kept me updated. My truck was fixed quickly and at a reasonable price.
4/18/2025
Thank you for your kind words! We’re glad Rick kept you informed and your truck was fixed quickly and affordably. We appreciate your trust in our team!
PLEASANT VIEW, TN
Matthew H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/17/2025
Went in for transmission issues after having it completely replaced and an oil change. The only thing done correctly was the oil change. Nothing was actually fixed. Bringing it back...again.
4/22/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
GREENBRIER, TN
Curtis R|2025 Chevrolet Trailblazer
Confirmed Sales Customer
4/20/2025
Purchase was made simple
MICHAEL COOPER
4/21/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
WHITE HOUSE, TN
Angela W|2020 Chevrolet Equinox
Confirmed Service Customer
4/20/2025
The staff is friendly. Got the job done quickly, and right! No problems after ward
4/21/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
JOELTON, TN
Jeff C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/20/2025
Al was extremely easy to work with. I feel he went over and above to accommodate our schedule. Truck looked great when we got it back. By far the easiest time I have had when dealing with repairs on a damaged vehicle.
4/21/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CROSS PLAINS, TN
Vonda P|2025 Chevrolet Equinox
Confirmed Sales Customer
4/16/2025
Everyone very helpful
NICHOLAS CARSTEN
4/17/2025
We really appreciate your feedback! Our team works hard to provide great service, and it’s wonderful to know we’re meeting those goals. We look forward to your next visit! Take care!
JOELTON, TN
Francis B|2000 Chevrolet Silverado 1500
Confirmed Service Customer
4/17/2025
Completed in a timely manner
4/18/2025
Thanks for the feedback! We’re glad your service was completed quickly and efficiently.
PLEASANT VIEW, TN
Casey M|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
4/18/2025
This had to be the best car buying experience ever, the whole process was streamlined and fair. My sales rep was Nicholas and he was very helpful and easy to deal with, not to mention zero high pressure sales. I highly recommend Payne Chevy for your next purchase.
NICHOLAS CARSTEN
4/19/2025
Thank you for the amazing feedback! We're thrilled Nicholas made your car buying experience smooth and pressure-free. We truly appreciate the recommendation and hope you love your new vehicle!
WHITE HOUSE, TN
Jeffrey W|2021 Chevrolet Traverse
Confirmed Service Customer
4/23/2025
Great service and friendly group of people
4/24/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
GREENBRIER, TN
George J|2024 Chevrolet Corvette Z06
Confirmed Service Customer
4/24/2025
Quick turn around..
4/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BRENTWOOD, TN
James W|2001 Chevrolet Silverado 1500
Confirmed Service Customer
4/24/2025
Always extraordinary service. Rick Gentry and his staff are the best!
4/25/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Payne Chevrolet, INC.. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GREENBRIER, TN
William S|2019 Chevrolet Equinox
Confirmed Service Customer
4/24/2025
Advisor kept me in the know on what was going on and finished the job on time
4/25/2025
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENBRIER, TN
Margaret L|2025 Chevrolet Trax
Confirmed Sales Customer
4/25/2025
We were greeted as soon as we walked in. Very courteous and helpful. Overall a pleasant and professional experience.
NOAH ORTIZ
4/26/2025
Thank you for sharing your experience! We’re glad you were greeted promptly and had a pleasant and professional visit. Wishing you a fantastic day!
SPRINGFIELD, TN
Cheryl H|2025 Chevrolet Trax
Confirmed Sales Customer
4/28/2025
Great service
MARTY DILLINGHAM
4/29/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WHITE HOUSE, TN
Duane W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/22/2025
On time, all work done right and friendly and professional demeanor.
4/23/2025
Thank you for choosing Payne Chevrolet, INC. - Service as your first choice for all your automotive needs! Thanks again for taking the time to leave us this information about your recent visit. Take care!
PORTLAND, TN
Sherry H|2025 Chevrolet Traverse
Confirmed Sales Customer
4/23/2025
Payne Chevrolet has always taken good care of me in the sales department, body shop and the service department.
PHILLIP LITCHFORD
4/24/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
CEDAR HILL, TN
Raymond F|2025 Chevrolet Trax
Confirmed Sales Customer
4/28/2025
David was the best. Transaction went smooth. Thanks! Love the car!
DAVID LEATH
4/29/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Payne Chevrolet, INC.! We sincerely value your business and look forward to your next visit. Take care!
HENDERSONVILLE, TN
John R|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/29/2025
Always a pleasure working with the team at Payne Chevrolet
DAVID LEATH
4/30/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
LAFAYETTE, TN
Marie A|2023 Chevrolet Traverse
Confirmed Service Customer
4/30/2025
My first time at this dealership very polite and the service was excellent
5/2/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
COTTONTOWN, TN
Sam W|2025 Chevrolet Traverse
Confirmed Sales Customer
5/1/2025
The Payne team worked to make my buying experience as easy as possible. I signed for the car at home, I got my trade in valued remotely, and I only spent 15 minutes at the dealership. This is exactly what I want in a car buying experience. I'm impressed.
STACI KIMBALL
5/2/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
MOUNT JULIET, TN
Bruce H|2018 Chevrolet Colorado
Confirmed Service Customer
5/1/2025
Service dept staff is excellent. Craig, Rick and Richard are top notch guys.
5/2/2025
Thank you for your kind words! We’re thrilled to hear that our team continues to provide you with excellent service. We’ll be sure to share your feedback with them and look forward to serving you again soon!
SPRINGFIELD, TN
Dustin J|2018 GMC Terrain
Confirmed Service Customer
5/1/2025
Great experience. I was kept notified during the entire process!
5/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
SPRINGFIELD, TN
John T|2025 Chevrolet Equinox
Confirmed Service Customer
5/1/2025
was up front and keep in contact repair was way faster than i thought it would take -only problem was the mechanic had something on his hand or hands that left blue looking stain on the interior luckily i was able to clean it with a couple different products without doing any damage i give them 100 on repairs and contact and seeing how this was a brand new car 50 on cleanness
5/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WHITE HOUSE, TN
Charlotte H|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/2/2025
Very efficient
5/3/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Payne Chevrolet, INC.. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
SPRINGFIELD, TN
James B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/9/2025
30000 oil change—quick and easy!
5/10/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
PLEASANT VIEW, TN
Alton E|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/9/2025
Good
5/10/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
CEDAR HILL, TN
Connie Z|2017 Chevrolet Traverse
Confirmed Service Customer
5/10/2025
Oil change was quick and the service friendly and informative. I know I can always trust the folks at Payne to keep my Traverse in tip top shape.
5/11/2025
Thank you so much for your kind words and continued trust! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
ADAMS, TN
Kaul W|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
It was good and I got the service that I ask for
5/13/2025
Simple and satisfying—that’s what we like to hear! We’re glad you got exactly what you needed. Consider us your go-to for straightforward service done right!
CEDAR HILL, TN
Matthew H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/29/2025
3rd time with same issue. Still have the same issue. Going to another Chevrolet dealer to get it fixed
5/1/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
GREENBRIER, TN
Denise C|2025 Chevrolet Trax
Confirmed Service Customer
4/29/2025
Easy process. Thank you
4/30/2025
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
SPRINGFIELD, TN
Glenn B|2020 Chevrolet Colorado
Confirmed Service Customer
4/29/2025
Rick Gentry GREAT, as usual!!!
4/30/2025
Thank you for the kind words! We're so glad to hear that our staff continues to provide you with excellent service. We’ll be sure to pass along your feedback and look forward to serving you again!
SPRINGFIELD, TN
Paul E|2016 Chevrolet Colorado
Confirmed Service Customer
5/6/2025
Service was the best as always.
5/7/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much again for your feedback! We hope you have a great day!
GREENBRIER, TN
Anthony H|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/7/2025
Good people to work with
DAVID LEATH
5/8/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!
WESTMORELAND, TN
James M|2025 Chevrolet 3500HD Silverado
Confirmed Sales Customer
5/11/2025
xx
DAVID LEATH
5/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CINCINNATI, OH
Sheena T|2021 Chevrolet Equinox
Confirmed Service Customer
5/13/2025
Very friendly
5/14/2025
Friendly is our favorite kind of feedback—thank you! We’re all about creating a warm, welcoming experience from the moment you arrive. See you next time with more smiles and great service!
PORTLAND, TN
Jeffery S|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
5/15/2025
Brad, Phillip, Nicholas, Shandy, and Staci were all very helpful.
PHILLIP LITCHFORD
5/17/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CLARKSVILLE, TN
Ernest S|2024 Chevrolet Trax
Confirmed Service Customer
5/17/2025
Kenny in the Body shop has always been great to deal with when taking care of our vehicles. He communicates well with updates. Rick in service is always great to deal with when it comes to taking care of our service needs.
5/19/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GREENBRIER, TN
Jeffrey W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/19/2025
I had ordered new shocks for my truck and then someone sideswiped my mirror off. One call to Rick and he had everything ready to put on the next day. Just great people to deal with. Thanks Rick
5/20/2025
Now that’s what we call service with speed and heart. Rick really knows how to turn a setback into a smooth recovery. Thanks for trusting us—we’re always just a call away when you need us!
GREENBRIER, TN
Timothy R|2015 Chevrolet Tahoe
Confirmed Service Customer
5/20/2025
Labor is too high prices for parts are way too high
5/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SPRINGFIELD, TN
John M|2025 Chevrolet Trax
Confirmed Service Customer
5/22/2025
It was quick and easy. Thank you!
5/24/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
WHITE HOUSE, TN
Melvin M|2017 Chevrolet Tahoe
Confirmed Service Customer
5/23/2025
Always friendly staff. Work is always good and on schedule.
5/24/2025
Consistency is key, and we’re thrilled you’ve come to count on us for both quality and punctuality. Our friendly team will always be ready to deliver the same great experience—every single time!
HENDERSONVILLE, TN
Donald L|2025 Chevrolet Silverado 2500HD
Confirmed Sales Customer
5/27/2025
Great people to work with
MICHAEL COOPER
5/29/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODLETTSVILLE, TN
Tommy J|2017 Buick Enclave
Confirmed Service Customer
5/28/2025
great service! always on time and the most friendly staff ever!
5/29/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PORTLAND, TN
Jennifer B|2024 Chevrolet Trax
Confirmed Service Customer
5/29/2025
Very professional and very knowledgeable. Service was quickly done and explain things well.
5/30/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GOODLETTSVILLE, TN
David W|2020 Chevrolet Equinox
Confirmed Service Customer
5/16/2025
Easy scheduling. Quick and friendly service.
5/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Payne Chevrolet, INC. and we hope to see you again.
GREENBRIER, TN
Richard S|2025 Chevrolet Traverse
Confirmed Sales Customer
5/19/2025
all good
NICHOLAS CARSTEN
5/20/2025
Short and sweet—just the way we like it! We're glad everything went well. Thanks for the smooth visit—see you next time for more “all good” service!
JOELTON, TN
Connie Z|2017 Chevrolet Traverse
Confirmed Service Customer
5/24/2025
I went to the dealership without an appointment because my check engine light came on. They quickly determined the problem, told me the cost to replace the part, fit me into their already busy day, had it fixed and had me back on the road within a couple hours. The folks at Payne treat me and my Traverse with care. I won't trust my families vehicles to anyone else. A big thank you to Rick and the awesome people at Payne Chevrolet!
5/26/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ADAMS, TN
David B|2024 Chevrolet Trailblazer
Confirmed Service Customer
5/24/2025
Good
5/26/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ADAMS, TN
Ted M|2024 Chevrolet Malibu
Confirmed Service Customer
6/2/2025
Fixed my issue quickly
6/3/2025
We’re glad we could fix your issue quickly! Fast, effective service is what we strive for, and it’s great to know we hit the mark for you. Whenever you need us again, we’ll be ready to jump right in!
PLEASANT VIEW, TN
Lindsay G|2019 Chevrolet Camaro
Confirmed Service Customer
6/3/2025
The service advisors are both so nice
6/4/2025
Hi, we are so pleased you enjoyed your visit to Payne Chevrolet, INC.! We hope to see you soon!
JOELTON, TN
James W|2013 Chevrolet Equinox
Confirmed Service Customer
6/4/2025
Rick Gentry and his staff are outstanding!
6/5/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GREENBRIER, TN
Charles B|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/4/2025
Service was great, got me taken care of quickly.
6/5/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
ASHLAND CITY, TN
Michael R|2026 Chevrolet Equinox
Confirmed Sales Customer
6/4/2025
I enjoyed working with Brad. I was happy to be able to stay local with my purchase.
PHILLIP LITCHFORD
6/5/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
SPRINGFIELD, TN
William R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/30/2025
About 7 years ago I was in a tough spot trying to get out of a vehicle a different dealership had put me in and shouldn’t have. My salesman David leath worked with me and got me the best deal possible. My goal was to get into a truck. David helped me and kept working with me and over the period of 7 years and now the 4th vehicle I have purchased at Payne I am finally back in a truck. His plan for me really worked. This is the kind of service I have always received from the whole team at Payne Chevrolet from sales to finance to the service team. So again for the 4th time thank you David leath and the whole Payne Chevrolet team for a job well done you will always be my dealership of choice.
DAVID LEATH
5/31/2025
What an incredible journey—it’s stories like yours that remind us why we do what we do. David's long-term commitment to your goals is a shining example of what makes Payne Chevrolet special. Four vehicles and seven years later, we’re honored to be your dealership of choice. Here’s to trucks, trust, and a team that always has your back!
NASHVILLE, TN
Glen F|2015 Chevrolet Corvette
Confirmed Service Customer
6/3/2025
First time visiting the dealership for service and made me a customer. After being with another Chevy dealership for 10 years and had great service until the sold to another dealership and the service is far from what I was use to. From the service department to the body shop all have plummeted in taking care of customers and you can just read their reviews and see for yourself. So I have no issues driving 30 minutes instead of 15 to get better service. Thanks Payne Chevrolet and Rick G!
6/4/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
CLARKSVILLE, TN
Patrina N|2019 Chevrolet Traverse
Confirmed Service Customer
6/4/2025
The entire experience from start to finish was great. My wait time wasn't long at all. Pulled my vehicle in, got started and back out to me in a timely fashion
6/5/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SPRINGFIELD, TN
Paul R|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
6/4/2025
Excellent sales person. Brad showed me around about the trucks I was interested in. No gimmicks, just professional. He let the truck sell itself.
PHILLIP LITCHFORD
6/5/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
SPRINGFIELD, TN
Alice B|2024 Chevrolet Equinox
Confirmed Service Customer
6/9/2025
We have always used service department for any of our needs
6/10/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
SPRINGFIELD, TN
Megan L|2025 Chevrolet Suburban
Confirmed Sales Customer
6/9/2025
One of the easiest truck purchases I have experienced. I knew exactly what I wanted and provided the stock number of the Suburban they had in stock. The salesman, Nicholas, was great to work with. He was transparent, honest, and super responsive throughout the whole process. He had documents ready to e-sign that same day and we arranged for delivery the following day.
NICHOLAS CARSTEN
6/10/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
SAINT CHARLES, MO
Charles D|2025 Chevrolet Trax
Confirmed Service Customer
6/9/2025
I was there less than 30
6/10/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
PORTLAND, TN
James W|2016 Chevrolet Colorado
Confirmed Service Customer
6/10/2025
I called to get an appointment and they had an opening in about two hours. I got there 15 minuets early, they took my truck right back. In a little over 30 minuets I was on my way.
6/11/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
CEDAR HILL, TN
Lindsay G|2019 Chevrolet Camaro
Confirmed Service Customer
6/11/2025
The service department always works very hard to ensure the costumer is pleased.
6/13/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
JOELTON, TN
Michael K|2022 Chevrolet Colorado
Confirmed Service Customer
6/18/2025
Easy appointment scheduling, Service was done on time.
6/19/2025
Easy appointment scheduling and on-time service—sounds like a perfect visit! We appreciate you taking the time to share, and we’ll keep working to make every appointment just as smooth.
PLEASANT VIEW, TN
Michael L|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/18/2025
fixed my onstar
6/19/2025
Glad we could fix your OnStar quickly! Keeping you connected and safe on the road is what we’re here for. Drive confidently and come see us anytime!
HENDERSONVILLE, TN
Lindsay G|2019 Chevrolet Camaro
Confirmed Service Customer
6/19/2025
The service and parts department workers are great.
6/20/2025
That’s wonderful to hear—thank you! Our service and parts departments are passionate about delivering expert care with a smile. We’re lucky to have them, and even luckier to have guests like you!
JOELTON, TN
Michael K|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/20/2025
Staci Kimball is the reason I bought the vehicle. She worked extremely hard to please me and find exactly what I wanted. Every detail was there on the truck as I had discussed with Staci. I am Deaf and Staci used the interpreter perfectly and that is immensely important to a Deaf person. I also have some experience bringing my daughter's suburban (bought from guess who, Staci) to the service department and they were great. Payne Chevy is way, way ahead of any dealerships I have had experience with. Thank you
STACI KIMBALL
6/21/2025
Thank you so much for this incredible review. Staci is truly one of a kind, and we’re honored that she was able to guide you through such an important and personal experience. Her attention to every detail and her thoughtful use of an interpreter reflects the care and respect we believe every customer deserves. We’re proud to serve you and your family—and thrilled to have earned your trust again. Here's to many happy miles and many more great visits at Payne Chevrolet!
NASHVILLE, TN
Gary T|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/11/2025
Over the past 6 years Payne has been excellent.Would recommend Payne to everyone.
6/13/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
WHITES CREEK, TN
Kaul W|2025 Chevrolet Equinox
Confirmed Service Customer
6/12/2025
It was all good and Rick is the best. Thanks
6/13/2025
Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
CEDAR HILL, TN
Frances B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/13/2025
I love Payne Chevrolet! They are always quick, pleasant, and do a great job!
6/14/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
GREENBRIER, TN
Billy W|2025 Chevrolet Colorado
Confirmed Sales Customer
6/14/2025
Everyone was excellent very business like but personal too
MARTY DILLINGHAM
6/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
COTTONTOWN, TN
Curtis H|2010 Chevrolet Suburban
Confirmed Service Customer
6/18/2025
It wasgreat
6/19/2025
Thank you for the kind words! We’re so glad you had a great experience—sometimes the simplest reviews say the most. Here's to more great moments ahead!
SPRINGFIELD, TN
Victor N|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/19/2025
Good fast service. Great people to do business with.
6/20/2025
We’re thrilled you had such a quick and positive experience! Fast, friendly service and great people—that’s exactly what we aim for. Thanks for your trust—we’ll be here with the same great energy next time around!
CLARKSVILLE, TN
Michele P|2018 Chevrolet Impala
Confirmed Service Customer
6/21/2025
Great service
6/22/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
NASHVILLE, TN
Angela D|2025 Chevrolet Equinox
Confirmed Service Customer
6/21/2025
The service team is excellent
6/22/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Payne Chevrolet, INC. and we hope to see you again soon!
JOELTON, TN
Latoya C|2021 Chevrolet Tahoe
Confirmed Service Customer
6/22/2025
They always do a great job with my car and they always let me know if anything is wrong.
6/23/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Payne Chevrolet, INC. and we hope to see you again soon!
CLARKSVILLE, TN
Paula S|2019 Chevrolet Blazer
Confirmed Service Customer
6/24/2025
Great
6/25/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PORTLAND, TN
Terry E|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/21/2025
They always do a great job
6/22/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
GREENBRIER, TN
Forrest T|2023 Chevrolet Suburban 1500
Confirmed Service Customer
6/25/2025
Customer service always provides a welcoming atmosphere and goes out of the way to answer any questions
6/26/2025
We appreciate your kind words about our customer service team! Creating a welcoming environment and answering your questions thoroughly is just part of what makes our service experience stand out. Thanks for recognizing the heart behind the help—we’re always happy to go the extra mile for you.
SPRINGFIELD, TN
Kenneth T|2024 Chevrolet Suburban 1500
Confirmed Service Customer
6/25/2025
Seemed to be very busy. It took a little longer than previous visits. I had no problem with it, gave me time to walk around lot and look.
6/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FRANKLIN, KY
James N|2014 Buick LaCrosse
Confirmed Service Customer
6/26/2025
I always receive prompt and great service at Payne Chevrolet. They have been servicing my auto for several yeas without any complaints from me. I highly recommend them to other potential customers.
6/27/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GREENBRIER, TN
Chris C|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
6/30/2025
great service in and out in 45 minutes for a scheduled oil change
7/1/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Payne Chevrolet, INC. and we hope to see you again soon!
PLEASANT VIEW, TN
Barbara N|2020 Chevrolet Equinox
Confirmed Service Customer
7/1/2025
Payne repaired a fender bender that I had and did an excellent job and also finished it in a timely manner. Kenny, in the body shop in Springfield, TN is great to work with and answers all of your questions. He is definitely an asset to your organization. Also, while Payne had my car I was able to get my oil changed and car checked out.
7/2/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
NASHVILLE, TN
Frances B|2025 Chevrolet Traverse
Confirmed Service Customer
7/3/2025
I always have a great experience at Payne! The service team is quick and accurate. They always keep you informed.
7/4/2025
Thank you for the glowing review! We’re thrilled to hear you consistently have a great experience with our service team. Quick, accurate, and communicative—that’s what we’re here for. Here’s to keeping the bar high with every visit to Payne Chevrolet!
GREENBRIER, TN
James W|2013 Chevrolet Equinox
Confirmed Service Customer
6/25/2025
We would not go anywhere else! Rick Gentry and his staff are outstanding. Always 5 stars!
6/26/2025
Your loyalty and enthusiasm mean the world to us! Rick and his team will be so happy to hear your kind words. It’s guests like you that make our work incredibly rewarding. We’ll keep delivering five-star service every time—because there’s nowhere else we’d rather have you!
GREENBRIER, TN
Bruce H|2018 Chevrolet Colorado
Confirmed Service Customer
6/26/2025
Always great to work with in the service dept. Craig, Richard and Rick are awesome. Professional and personable. Always enjoy stopping in.
6/27/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
SPRINGFIELD, TN
Brooklin L|2023 Chevrolet Tahoe
Confirmed Service Customer
7/1/2025
N/a
7/2/2025
Thank you so much for choosing Payne Chevrolet, INC.. We truly appreciate your support and look forward to assisting you next time!
BURNS, TN
Ronald F|2015 Chevrolet Colorado
Confirmed Service Customer
7/2/2025
I had a 1:00 appointment for an oil change and tire rotation and was out in 30 minutes.
7/3/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
MOUNT JULIET, TN
Jeffrey P|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
7/3/2025
My normal salesperson was on vacation and I texted Nicholas and he immediately texted back letting me know that I should reach out to his coworker. I went to the dealership and Marty was able to get me into the new truck without any hassle at all. This dealership demonstrates a concern for the customer and that the customer experience is top notch. I have now purchased two vehicles from Payne Cheverolet a 24 Corvette and now a 24 Silverado ZR2 and I could not be happier with the Sales, Finance, Administration and Service teams. You feel like family and not just a customer at Payne Cheverolet.
MARTY DILLINGHAM
7/4/2025
This is the kind of feedback that reminds us why we do what we do—thank you! We’re thrilled Nicholas and Marty stepped up to make your second purchase feel as easy and welcoming as the first. Here’s to more great memories in your Corvette and ZR2—and to a dealership that will always feel like family!
NASHVILLE, TN
Michael M|2018 Chevrolet Equinox
Confirmed Service Customer
7/9/2025
In and out in 30min for my oil change and it was free since it was my first service since purchasing the car.
7/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Payne Chevrolet, INC.
GREENBRIER, TN
Jeffery S|2024 Chevrolet Camaro
Confirmed Service Customer
7/10/2025
A seamless and simple process
7/11/2025
We’re so glad your experience was seamless and simple—just the way it should be! Efficiency and ease are key to how we do things, and we’re always here to keep the process that smooth for you.
GREENBRIER, TN
James M|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/10/2025
All good as always. A recall was also handled while I was there.
7/11/2025
Thanks for the great feedback! We’re happy to hear everything went well and that we could take care of the recall during your visit—it’s all about making things easy for you. Looking forward to serving you again soon!
SPRINGFIELD, TN
Debbie B|2026 Chevrolet Equinox
Confirmed Sales Customer
7/15/2025
The first car I ever owned came from Payne Chevrolet. I wanted to buy from a local dealership. I was greeted the minute I walked in and felt comfortable immediately. I knew that I wanted an Equinox and I wanted a white car. Brad was professional yet friendly. He explained the features of the car. He was patient and I left knowing that if I had questions I could call him.
PHILLIP LITCHFORD
7/16/2025
It’s truly special that your first car came from Payne Chevrolet—and now, years later, we were able to help you find your white Equinox! Brad will be thrilled to hear how much you appreciated his patient, professional approach. We’re proud to be part of your story, and whenever questions come up, or you're ready for the next chapter, know that we're only a call away.
SPRINGFIELD, TN
John K|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/17/2025
Excellent customer service and care by the entire staff but especially my salesman David Leath
DAVID LEATH
7/18/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again in the future. Best wishes, Payne Chevrolet, INC.
CROSS PLAINS, TN
David S|2025 Chevrolet Trax
Confirmed Service Customer
7/17/2025
Great and timely
7/18/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GREENBRIER, TN
Gary H|2022 Chevrolet Equinox
Confirmed Service Customer
7/18/2025
Easy to schedule, Craig was very nice. Service was performed in a very timely manner. Competitive pricing!
7/19/2025
Thank you for the shoutout to Craig and for noting the ease of scheduling and great value! We know your time is valuable, and we’re glad we could get you in, get the job done right, and send you off with confidence. Competitive care and kind service—that’s our formula every time.
DARLINGTON, SC
John K|2024 Chevrolet Colorado
Confirmed Service Customer
7/18/2025
Service writer Rick and his team did a great job considering I didn't have an appointment and was a drop in.
7/19/2025
Rick and his team are champs at handling drop-in customers with care and efficiency—thank you for noticing! We pride ourselves on being ready for you anytime, appointment or not, and it’s great to know you felt well taken care of.
CROSS PLAINS, TN
Belinda H|2023 Chevrolet Tahoe
Confirmed Service Customer
7/21/2025
Rick always gets us in and out quickly. We really appreciate it.
7/22/2025
Hi, it is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!
SPRINGFIELD, TN
Jeremy M|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
7/9/2025
Professional
7/10/2025
Hi, we really appreciate your positive review! Until the next time we meet, take care!
JOELTON, TN
Keith C|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
7/9/2025
Rick is a top notch service advisor. I am handicapped and he picked my truck up and dropped it back off to me after being fixed. Had to replace the cam and lifters on a bad 5.3 liter engine. GM should fix the problem that they know is wrong with these engines. Fuel management system causes lifter to stick and damage the motor.
7/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. We look forward to helping again in the future. Take care!
PLEASANT VIEW, TN
Glenn H|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
7/11/2025
Everyone was extremely helpful and accommodating! Such a great experience! The only way you could make it better is if you gave the vehicles away for free
DAVID LEATH
7/12/2025
It’s wonderful to hear that our team made your experience so positive and enjoyable! We love going above and beyond to be helpful and accommodating—though we admit, giving cars away for free might be a stretch! Still, we’ll keep aiming high to make your visits exceptional. Here’s to making every visit feel like a steal!
ASHLAND CITY, TN
Stephen C|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/15/2025
Fast, friendly service, always.
7/16/2025
Consistency counts—and hearing that we always deliver fast, friendly service tells us we’re doing something right, every time you visit.
ADAMS, TN
Penny B|2018 Chevrolet Sonic
Confirmed Service Customer
7/15/2025
Rick Gentry is very good at knowing what parts are needed to repair issues with Chevrolet vehicles. He also codes for warranty to apply to service.
7/16/2025
We truly appreciate the shoutout to Rick—his knowledge of Chevrolet parts and attention to warranty details are a huge asset to our team. It’s great to hear that his expertise made your service experience smooth and accurate. Thanks for trusting us with your vehicle; we look forward to helping you stay road-ready, every time you roll in.
SPRINGFIELD, TN
Andrew S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/21/2025
Brad was great to deal with. All of the staff was polite and made the purchase pleasant.
PHILLIP LITCHFORD
7/22/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Payne Chevrolet, INC.! We sincerely value your business and look forward to your next visit. Take care!
CHAPMANSBORO, TN
Micheal B|2012 Chevrolet Silverado
Confirmed Service Customer
7/23/2025
In and out on time have no issues with rhe new complete brake job.
7/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PLEASANT VIEW, TN
Dixie B|2022 Chevrolet Malibu
Confirmed Sales Customer
7/23/2025
Rick in service has always taken good care of my car. This time he connected me with David Leath in sales so I could buy a new (used) car. David did an excellent job and I am very pleased. They both were a big help and I am very happy.
DAVID LEATH
7/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GREENBRIER, TN
Philip H|2023 Chevrolet Equinox
Confirmed Service Customer
7/24/2025
They did a great job with the repair. Communication was great and everything went smooth.
7/25/2025
We’re thrilled everything went smoothly and communication stayed strong throughout your repair process. A well-done job paired with clear updates makes for a winning combination—and we’re happy to deliver just that whenever you need us.
SPRINGFIELD, TN
William W|2025 Chevrolet Colorado
Confirmed Sales Customer
7/28/2025
My wife and I are completely happy with the way the employees treated us.
NICHOLAS CARSTEN
7/29/2025
Hi there, thank you so much for your positive comments about Payne Chevrolet, INC.! Thanks again for taking the time to leave us this information about your recent visit. Take care!
GOODLETTSVILLE, TN
Terrie S|2015 Chevrolet Suburban
Confirmed Service Customer
7/28/2025
Always keeping you informed, the whole service team is very professional, yet very hometown. Thanks Service team!!!!!
7/29/2025
Hi, we are so happy to read such a great review about Payne Chevrolet, INC.! We do hope we can be of assistance in the future. Take care!
RIDGETOP, TN
Will W|2023 Chevrolet Malibu
Confirmed Sales Customer
7/30/2025
Simply put great and friendly service all around.
DAVID LEATH
7/31/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
SPRINGFIELD, TN
Marie C|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
8/1/2025
Answered all my questions and did everything I asked.
8/2/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Payne Chevrolet, INC. and we hope to see you again soon!
SPRINGFIELD, TN
John S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/4/2025
The repair of truck and oil change were fine. While checking out at the cashier I asked her how I received my rewards points and she said she didn’t know - that I could go over to the service department and they could help me. ( It was just a question!}. An older lady behind her said “we do not take care of that, we only collect payments. Then another lady in the office behind her (which I am guessing was the manager said we have nothing to do with that. I went back to the service department a a very personable fellow helped me. (He deserved a 10!!!). He said when the payment goes in points are credited automatically. It is beyond shocking to me that the person taking the payment doesn’t know that. I checked my payment information immediately when I got home because I have no faith in your cashier.
8/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HENDERSONVILLE, TN
Kevin L|2016 Buick Regal
Confirmed Service Customer
7/29/2025
Friendly staff, quick service, great experience
7/31/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGFIELD, TN
James T|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/29/2025
I called Ricky Gentry and he set up my appointment. Service was quick and painless.
7/31/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SPRINGFIELD, TN
Kenneth T|2024 Chevrolet Suburban
Confirmed Service Customer
7/30/2025
At start I was told it may take a 5 day week to repair my Suburban, finally got it back after 7 days. Everything looked really good and they took good care of my vehicle.
7/31/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FRANKLIN, KY
Oliver F|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
7/30/2025
Good Service and good people.
7/31/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
JOELTON, TN
Danny W|2016 Chevrolet Camaro
Confirmed Service Customer
7/30/2025
Visited dealership to purchase new tires and to have oil changed. Service advisory staff were very friendly. Enjoyed the updates through the text messaging system that kept me informed as to when the vehicle was ready.
7/31/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SPRINGFIELD, TN
Frank S|2014 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/11/2025
Just like every time I go to Payne Chevrolet, the work was done right away. It's the only dealer I use for service. Rick Gentry is always a pleasure to deal with.
8/12/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Payne Chevrolet, INC.!
ADAMS, TN
Philip H|2023 Chevrolet Equinox
Confirmed Service Customer
8/15/2025
Great service and communication
8/16/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
SPRINGFIELD, TN
Jeffrey N|2020 Chevrolet Malibu
Confirmed Service Customer
8/15/2025
You guys are awesome! From sales, (Nick), to service, parts and all!
8/16/2025
We’re so happy to hear that! Thank you for your kind words and for trusting our team. We look forward to serving you again soon!
GOODLETTSVILLE, TN
Tiffani A|2016 Chevrolet Trax
Confirmed Service Customer
8/17/2025
Friendly and very quick
8/18/2025
Hi, thank you for taking the time to leave a review for us at Payne Chevrolet, INC.! We're looking forward to your next visit!
SPRINGFIELD, TN
David K|2025 Chevrolet Tahoe
Confirmed Sales Customer
8/19/2025
I’ve been a customer for 3 years and 3 new Chevrolets. Always very professional and knowledgeable. Marty Dillingham has gone above and beyond for us. Highly recommend this dealership.
MARTY DILLINGHAM
8/21/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
CLARKSVILLE, TN
Michael L|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/19/2025
got me in and out quickly
8/21/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
HENDERSONVILLE, TN
Marty D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/21/2025
Great folks, Great Service
8/22/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
SPRINGFIELD, TN
Greg R|2024 Chevrolet Trailblazer
Confirmed Service Customer
8/22/2025
Nice people great service
8/23/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Payne Chevrolet, INC.. We do hope we can be of assistance in the future. Take care!
SPRINGFIELD, TN
Harvey C|2024 Chevrolet Traverse
Confirmed Service Customer
8/25/2025
Had a 1:30 appointment. Arrived a few minutes prior. My vehicle was taken in almost immediately and about 30 minutes later I was on the road. ISSUE do have an issue with the phone charging system in the fact it has not worked since I bought the vehicle new. With 10,000 miles now on the vehicle it appears GM or Payne should be finding out what the issues is and fix it. Was told that I am not the only one with this issue. Staff and service has always been good. I can live without this charger but it is something that needs to be fixed.
8/26/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
NASHVILLE, TN
Bruce H|2018 Chevrolet Colorado
Confirmed Service Customer
8/25/2025
Excellent service every time
8/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
SPRINGFIELD, TN
Kaitlyn W|2009 Chevrolet Cobalt
Confirmed Service Customer
8/26/2025
Awesome
8/27/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
GREENBRIER, TN
Lillian G|2025 Chevrolet Equinox
Confirmed Service Customer
8/13/2025
The service staff was very friendly. The service was quickly performed. I was out of there in less than an hour.
8/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
WHITE HOUSE, TN
James W|2017 Chevrolet Cruze
Confirmed Service Customer
8/14/2025
Everything went well.
8/16/2025
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Payne Chevrolet, INC.!
CEDAR HILL, TN
Melanie F|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
8/19/2025
Always great service.
8/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGFIELD, TN
James W|2013 Chevrolet Equinox
Confirmed Service Customer
8/21/2025
Rick Gentry and his staff always go the extra mile to take care of us.
8/22/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
GREENBRIER, TN
Bruce B|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
8/22/2025
Our sale person and all the staff were wonderful made our experience a great one . We would recommend Payne Chevrolet to anyone.
WILLIAM FITE
8/24/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best wishes, Payne Chevrolet, INC.
PLEASANT VIEW, TN
Scott M|2025 Chevrolet Blazer
Confirmed Sales Customer
8/26/2025
Great
PHILLIP LITCHFORD
8/27/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
COLUMBIA, TN
Anna W|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
9/1/2025
I went for routine check up fir oil change tire rotation, etc & Craig the Service Rep informed me that I had a recall on my 2022 Chevrolet 1500 Silverado at first my response was I didn't receive info regarding recall - later that day I got to thinking & if the recall was in the firm of a flyer I most likely discarded which I'm sorry for; Craig is always on top of his job & with customer's- He's an excellent humanitarian who truly care's about his customer's he's dedicated, loyal and always goes far greater than the extra mile!!! Craig supersedes all of my expectations & I'm truly blessed to have Payne Chevrolet employee such outstanding individual!!!
9/2/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CLARKSVILLE, TN
Jeffery W|2024 Chevrolet Tahoe
Confirmed Service Customer
9/10/2025
Very professonial and timely.
9/11/2025
Hi, we are so happy to read such a great review about Payne Chevrolet, INC.! We are always more than happy to assist you if anything else comes up. Take care!
GOODLETTSVILLE, TN
Chester D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/26/2025
It was really good
NICHOLAS CARSTEN
8/27/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ORLINDA, TN
Frances B|2025 Chevrolet Traverse
Confirmed Service Customer
9/8/2025
Very easy to set an appointment. They are very friendly, quick, & efficient.
9/9/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GREENBRIER, TN
William D|2023 Chevrolet Tahoe
Confirmed Service Customer
9/10/2025
Rick and Team provide outstanding service!!!
9/11/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Payne Chevrolet, INC.! If you have any further questions, please don't hesitate to reach out!
GALLATIN, TN
Karen K|2025 Chevrolet Traverse
Confirmed Service Customer
9/11/2025
Service was easy to schedule and service associates were very friendly.
9/12/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CLARKSVILLE, TN
Sharry S|2022 GMC 1500 Sierra
Confirmed Service Customer
9/13/2025
Great help and customer service
9/14/2025
Hi, thank you for taking the time to leave a review for us at Payne Chevrolet, INC.! We're looking forward to your next visit!
GOODLETTSVILLE, TN
Margarita B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
9/16/2025
Always friendly and court
9/17/2025
Your feedback means a lot! Friendly service is at the heart of what we do, and we’re happy you felt it during your visit. We look forward to greeting you with the same warmth each time you stop in.
WHITE HOUSE, TN
Penny B|2018 Chevrolet Sonic
Confirmed Service Customer
9/18/2025
service removed a nail from tire and patched and replaced battery.
9/19/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SPRINGFIELD, TN
James W|2013 Chevrolet Equinox
Confirmed Service Customer
9/19/2025
Rick Gentry and his staff are outstanding.
9/20/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GREENBRIER, TN
Carolyn W|2022 Chevrolet Blazer
Confirmed Service Customer
9/23/2025
Friendliness
9/24/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GREENBRIER, TN
John W|2018 Chevrolet Camaro
Confirmed Service Customer
9/23/2025
Service never called to let us know the car was ready.
9/24/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
JOELTON, TN
Yensi V|2026 Chevrolet Trailblazer
Confirmed Sales Customer
9/24/2025
Was excellent
DAVID LEATH
9/25/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
SPRINGFIELD, TN
Debbie Y|2017 Chevrolet Trax
Confirmed Service Customer
10/5/2025
Everybody at Payne are so nice always making sure that my needs are met
10/6/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGFIELD, TN
John C|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Courteous, Professional, and Prompt, as always.
10/9/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
HENDERSONVILLE, TN
Thomas C|2024 Chevrolet Traverse
Confirmed Service Customer
10/8/2025
Great service. Rick Gentry took great care of us and made sure service was completed by the needed time of pickup.
10/9/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GREENBRIER, TN
Althea Y|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/8/2025
Everyone I came contact with were very professional and made my purchase easy. I would personally like to thank David Leath and Mike Davenport.
DAVID LEATH
10/9/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
GOODLETTSVILLE, TN
Duane W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/14/2025
Major repairs to my Silverado transmission and normal maintenance was completed on time as estimated and I have seen the difference already. They also found a serious battery leak, that had no symptoms, and called me with a picture for may approval to replace the batery, saving me from the risk of further damage to my truck and the vehicle not starting in the near future. They also worked hard to have my exended warranty cover the transmission work.
10/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PORTLAND, TN
Vanessa R|2019 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
Always quick and prompt!
10/16/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
SPRINGFIELD, TN
Tavis M|2018 Chevrolet Suburban
Confirmed Service Customer
10/16/2025
Craig was helpful.
10/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
NASHVILLE, TN
James N|2014 Buick LaCrosse
Confirmed Service Customer
10/16/2025
Quality service from check-in thru check out. Repairs and other vehicle services are top quality. Great service department.
10/17/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
GREENBRIER, TN
Vicki B|2026 Chevrolet Equinox
Confirmed Sales Customer
10/17/2025
Everything went smoothly and I was given all the information I needed for my new car. Brad did a great job for me.
PHILLIP LITCHFORD
10/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGFIELD, TN
Richard L|2023 Chevrolet Corvette
Confirmed Service Customer
10/18/2025
I called in on Monday, talked to Craig in service, I dropped my C8 Corvette off that afternoon for the transmission service. I had it back the next afternoon. It was a great and very personable service experience.
10/19/2025
We’re delighted Craig and the service team made your Chevrolet C8 Corvette transmission service quick and personable! Getting you back on the road efficiently while making the process feel smooth is what we love to do.
PLEASANT VIEW, TN
Michael L|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/20/2025
Great service
10/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HENDERSONVILLE, TN
Arvil K|2022 Chevrolet Colorado
Confirmed Service Customer
10/21/2025
I was in and out just like that.
10/22/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
GALLATIN, TN
Amanda A|2017 GMC Terrain
Confirmed Service Customer
10/21/2025
Scott and Rick always take care of my vehicle and it’s needs… exceptional customer service
10/22/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
GREENBRIER, TN
Shannon K|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/21/2025
The entire process was smooth.
PHILLIP LITCHFORD
10/22/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Payne Chevrolet, INC. and we hope to see you again soon!
ADAMS, TN
Glenn B|2020 Chevrolet Colorado
Confirmed Service Customer
10/22/2025
Excellent service…As always
10/23/2025
Hearing “excellent service… as always” truly makes our day! Consistency and care are what we aim to deliver each time you visit, and we’re grateful for your continued trust. Can’t wait to keep that streak going and see you again for another great experience!
SPRINGFIELD, TN
Kaitlyn W|2009 Chevrolet Cobalt
Confirmed Service Customer
10/22/2025
Amazing!
10/23/2025
Amazing is exactly what we love to hear! Your enthusiasm fuels our team to keep delivering that same high-energy service every day. We can’t wait to make your next visit just as fantastic!
GREENBRIER, TN
Roger Y|2025 Chevrolet Equinox
Confirmed Service Customer
9/10/2025
Very professional and friendly
9/11/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope you have a great day!
PORTLAND, TN
Lisa J|2023 Chevrolet Equinox
Confirmed Service Customer
9/15/2025
With an appointment they were done almost as soon as I sit down. Waited no more than 15minutes!! Great job!!
9/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
OLD HICKORY, TN
Cheryl T|2021 Chevrolet Trailblazer
Confirmed Service Customer
9/15/2025
Rick helped tremendously with getting my points to help me!
9/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GREENBRIER, TN
Carson B|2025 Chevrolet Trailblazer
Confirmed Service Customer
9/17/2025
Quick to get us in, friendly staff, quick and quality service.
9/18/2025
Thank you for highlighting both the friendliness of our team and the speed and quality of service—it’s exactly the balance we aim for, and we’ll be here to deliver it again whenever you need us!
ASHLAND CITY, TN
Jennifer D|2021 Chevrolet Trax
Confirmed Service Customer
9/28/2025
I had an appointment and it was quick, didn't have to Waite long for my oil change, tire rotation
9/29/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Payne Chevrolet, INC. and we hope to see you again soon!
SPRINGFIELD, TN
Harvey M|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/8/2025
Ritchie was very informative on the phone and got us taken care of. Easier to get into this dealership than some of the bigger ones around. Was easy to get information and he was pleasant , not like the last person I dealt with at another dealership. Thank you!
10/9/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
HENDERSONVLLE, TN
Charles H|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/10/2025
Always a pleasure to work with Payne Chevrolet service
10/11/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Payne Chevrolet, INC. and we hope to see you again soon!
ORLINDA, TN
Jeff K|2020 Chevrolet Blazer
Confirmed Service Customer
10/14/2025
Goid service
10/15/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
WHITE HOUSE, TN
Bobby Gene E|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/23/2025
I have been going to Payne Cheverlot for 35 years. They always take care of me.
10/25/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
JOELTON, TN
Connie E|2020 Chevrolet Equinox
Confirmed Service Customer
10/24/2025
Very nice and respectful.
10/25/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Payne Chevrolet, INC. and we hope to see you again soon! Thank you again for leaving us this response!
COTTONTOWN, TN
Billy W|2025 Chevrolet Colorado
Confirmed Service Customer
10/24/2025
regular service was handled very well and was very prompt
10/25/2025
Hello, we're glad to hear you enjoyed your visit. We sincerely value your business and look forward to your next visit!
COTTONTOWN, TN
Morgan S|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/30/2025
I’ve always been treated great by the team from Payne Chevrolet. The Service team has and was this time very professional and prompt to give my vehicle the best service. This time it was warranty work. It was done to a high standard and the team did a great job.
10/31/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
SPRINGFIELD, TN
Paula S|2019 Chevrolet Blazer
Confirmed Service Customer
11/4/2025
Very good seevice
11/5/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PORTLAND, TN
Charles B|2020 Chevrolet Equinox
Confirmed Service Customer
11/8/2025
Friendly wonderful service.
11/9/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
SPRINGFIELD, TN
Connie Z|2017 Chevrolet Traverse
Confirmed Service Customer
11/9/2025
Great service!
11/10/2025
Wow, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
ADAMS, TN
Richard S|2008 Chevrolet Avalanche
Confirmed Service Customer
11/10/2025
Everyone is great, Rick and Greg made the whole process of servicing my truck
11/10/2025
Rick and Greg will be thrilled to hear your kind words! It’s wonderful that the team made your truck service experience smooth and stress-free. We look forward to keeping that high standard for you every visit!
CEDAR HILL, TN
Chester D|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/10/2025
They are good people and they do great work
11/10/2025
We truly appreciate your kind words — our team takes pride in being both skilled and genuine. It’s great to know their hard work shines through! We look forward to continuing to earn your trust with every visit.
ORLINDA, TN
Micheal B|2012 Chevrolet Silverado
Confirmed Service Customer
11/11/2025
Always ready to help in a short notice
11/11/2025
We’re so glad our team is always ready when you need us! Quick, reliable help is something we take to heart, and it’s wonderful to know that we’re delivering that when it matters most. Here’s to being your dependable pit stop—anytime, every time!
PLEASANT VIEW, TN
Janet G|2021 Chevrolet Trax
Confirmed Service Customer
10/22/2025
Everything went well
10/23/2025
We’re so happy everything went well during your visit! Smooth, worry-free experiences are what we strive for, and your feedback means a lot. Hope to see you again soon for another easy and enjoyable appointment!
ASHLAND CITY, TN
Daniel A|2016 GMC Yukon
Confirmed Service Customer
10/22/2025
Rick Gentry always takes great care of me and my vehicles
10/23/2025
Rick will be thrilled to know you feel well cared for! Taking great care of both you and your vehicles is exactly what we strive for, and we look forward to keeping that level of service for many visits to come.
ASHLAND CITY, TN
Ted S|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
10/27/2025
Good as usual
10/28/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
SPRINGFIELD, TN
Thomas H|2026 Chevrolet Trax
Confirmed Sales Customer
11/6/2025
We enjoyed working with Marty. He went way beyond getting us where we needed to be.
MARTY DILLINGHAM
11/7/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGFIELD, TN
Patti S|2010 Chevrolet Silverado
Confirmed Service Customer
11/6/2025
Courteous and knowledgeable.
11/7/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
JOELTON, TN
Jeffrey W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/7/2025
Diagnosed the issue with my truck. Got me in and out of service fast. Thanks to Rick and the great team in Service
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GREENBRIER, TN
Robert H|2006 Chevrolet Malibu
Confirmed Service Customer
11/7/2025
Arrived a few minutes early Shop took my car on in They were finished in just a few minutes I have all my service work done here Never had a problem with quality of work
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GREENBRIER, TN
Melvin M|2017 Chevrolet Tahoe
Confirmed Service Customer
11/12/2025
Fast and friendly service
11/13/2025
Fast and friendly is the perfect combination! We’re happy it made your experience enjoyable, and we look forward to welcoming you back for another seamless visit.
HENDERSONVILLE, TN
Bobby S|2016 GMC Terrain
Confirmed Service Customer
11/13/2025
brought car in because had a bumbing noise had 2 hours and just tighten 2 bolts on strunt coming home started bumbing again. same problem call back serveral times but no one called me back' still having prolem but getting worst . just needed to find out probem but didnt
11/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CEDAR HILL, TN
Richard S|2025 Chevrolet Traverse
Confirmed Service Customer
11/12/2025
Everyone was 👍
11/12/2025
We’re delighted to know everyone made such a great impression! It’s teamwork and smiles all around here, and we’re thrilled that you felt that energy during your visit. We can’t wait to see you again and make your next experience even better!
JOELTON, TN
Janita B|2010 Chevrolet Tahoe
Confirmed Service Customer
11/13/2025
I made my 30 mile trip to Payne Chevrolet for my regular vehicle maintenance check up and service. I always know Rick Gentry will take care of whatever my car needs and check everything and repair anything where needed. The service department is always the best I’ve ever been to for anything my car needs. Everyone that works in that department knows what to do and does it excellently. Thank you again to Rick Gentry and Payne Chevrolet for another successful service visit.
11/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
HENDERSONVILLE, TN
Kevin L|2016 Buick Regal
Confirmed Service Customer
11/13/2025
Great service. Speedy. Great communication.
11/14/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SPRINGFIELD, TN
Yuok S|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/14/2025
William Fite is super sales man! He is knowledgeable what he is doing, kind, and helpful! I lived in Springfield for 26 years and never been to Payne Chevrolet and I was impressed with the godly character and policies!
WILLIAM FITE
11/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGFIELD, TN
Brenda A|2011 Chevrolet Traverse
Confirmed Service Customer
11/18/2025
Rick and his team diagnosed the problem with my 2011 Traverse and suggested a repair plan. The repair was timely and I was back on the road. We have purchased three vehicles from Payne Chevrolet and will continue to do so in the future
11/19/2025
Thank you for highlighting Rick and his team’s sharp diagnostics and timely repair, and we’re honored that your history of three purchases with Payne Chevrolet continues to pave the road ahead with trust.
SPRINGFIELD, TN
Victor N|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/18/2025
Great people. Fast service.
11/19/2025
We appreciate your kind words—great people and fast service are exactly the mix we love delivering every day.
CLARKSVILLE, TN
Jewell H|2021 Chevrolet Colorado
Confirmed Service Customer
11/18/2025
Recently carried my Colorado to Payne for work in parts dept they were great always explain to me what's going on wonderful employees they are all very nice and know their job and do a great job
11/19/2025
We appreciate you sharing your experience with our parts department—their clear explanations, knowledge, and kindness are exactly what make every visit feel supported from start to finish.
SPRINGFIELD, TN
Bertha J|2022 Chevrolet Equinox
Confirmed Sales Customer
11/14/2025
My salesman was very friendly and answered the questions I ask.
PHILLIP LITCHFORD
11/15/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We are always more than happy to assist you if anything else comes up. Take care!
SPRINGFIELD, TN
Frank S|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/14/2025
In and out quickly. Work done right. Only dealership I ever use for service.
11/15/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ADAMS, TN
Harold S|2022 GMC 2500HD Sierra
Confirmed Service Customer
11/17/2025
They r great !
11/18/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PLEASANT VIEW, TN
Johnathan B|2025 Chevrolet Suburban
Confirmed Sales Customer
11/18/2025
This was the best new car buying experience I’ve ever had. Brad and Dan were amazing. All the prep work was done before I got there. I was in and out in no time Payne Chevrolet is top. Notch would highly recommend them.
PHILLIP LITCHFORD
11/19/2025
We’re delighted your new car purchase was your best yet, and Brad and Dan will be proud their preparation made your visit effortless as you rolled into a top-notch experience worth recommending.
OWENSBORO, KY
Charles H|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
11/19/2025
Great employees and quick turnaround as always I’m very impressed with Payne Chevrolet
11/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ORLINDA, TN
Bruce H|2018 Chevrolet Colorado
Confirmed Service Customer
11/21/2025
Always a good experience at Payne service dept. Craig and Ricky are great.
11/22/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGFIELD, TN
Cathy B|2026 Chevrolet Trailblazer
Confirmed Sales Customer
11/23/2025
Very polite and answered questions that we needed as
NICHOLAS CARSTEN
11/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PLEASANT VIEW, TN
Craig L|2000 Buick Century
Confirmed Service Customer
11/26/2025
Excellent service! Rick was great and got the job done quickly!
11/28/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
COTTONTOWN, TN
Brian W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/27/2025
Rick Gentry is a true professional. The living definition of great customer service. Chevrolet would benefit from him teaching customer service classes to all of its employees. It’s rarer than you think these days to run into someone at a business that “consistently” treats customers so well.
11/28/2025
Hi there, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WHITES CREEK, TN
Johnny B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/19/2025
Always dependable
11/20/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CHAPMANSBORO, TN
Jason A|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/22/2025
Amazing service!
HOUSE HOUSE
11/24/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GREENBRIER, TN
Jama W|2020 Chevrolet Equinox
Confirmed Service Customer
11/22/2025
Everyone was friendly and professional.
11/24/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PORTLAND, TN
Angela H|2019 Chevrolet Equinox
Confirmed Service Customer
11/22/2025
I was pleased with the services done on this appointment. Unfortunately, we called a week after purchasing the vehicle for a tire light was on and it would not show all tire pressures. We were told that it should fix itself on its own and there was nothing to worry about. We found out on the service oil appointment that 2 sensors were out and it would be a few hundred to fix. I feel this should've been fixed free on our last visit. I do not understand why the gentleman my husband talked to didn't ask us to stop by when the light came on months ago. Especially after the price we are paying for the vehicle.
11/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SPRINGFIELD, TN
Paul R|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/26/2025
My new truck cover was installed and returned to me within 3 hrs. Just as promised. Rick was very friendly and spot on. My sales Man Brad Litchford came by and said hello and maid sure I was satisfied as well. Great service.
11/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGFIELD, TN
Connie Z|2017 Chevrolet Traverse
Confirmed Service Customer
11/26/2025
Rick and Craig in the service department are super to work with. I trust them completely to keep my Traverse in the best possible condition. Today was no different. They diagnosed the problem, gave me the options and the costs, then completed the work while I waited. They are excellent.
11/27/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ADAMS, TN
Pamela S|2023 Chevrolet Traverse
Confirmed Sales Customer
12/1/2025
Brad our salesperson was very helpful with our process of buying our 2023 Traverse. The finance guy was great also. Dan helped also. I will be referring my family and friends to visit Payne Chevrolet in Springfield, Tennessee. Thanks!
PHILLIP LITCHFORD
12/2/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PORTLAND, TN
Bobby E|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
11/28/2025
They replaced the back glass due to a defrost that didn't work.
11/29/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
JOELTON, TN
William D|2023 Chevrolet Tahoe
Confirmed Service Customer
11/28/2025
Rick and Team were fantastic as always!!!
11/29/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GALLATIN, TN
Gregory E|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/3/2025
Love having my diesel pickup serviced here!
12/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
ADAMS, TN
Michael L|2023 Chevrolet Silverado 1500
Confirmed Service Customer
12/4/2025
Did what I needed
12/5/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
HENDERSONVILLE, TN
Ed T|2025 Chevrolet Equinox
Confirmed Service Customer
12/4/2025
Excellent communication from Rick about vehicle service status. Services were preformed quickly and vehicle was ready before the scheduled time. Thank you!
12/5/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
PLEASANT VIEW, TN
Keith C|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
12/4/2025
Had a battery go bad at 4 in the afternoon and Rick got me in and did an oil change and new battery in 30 minutes. Great service !!!
12/5/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
PLEASANT VIEW, TN
Will W|2016 Chevrolet Malibu
Confirmed Service Customer
12/4/2025
The body shop and particularly Mr. Caroland were very helpful and were able to complete the job at a lower cost than quoted.
12/5/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
SPRINGFIELD, TN
Morgan S|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/8/2025
I have always been pleased with the great service that my vehicle receives from Payne Chevrolet. I went in for an oil change and tire rotation. I waited on my truck to get completed. Very nice and comfortable waiting area for customers and the staff in the service department are always welcoming and helpful to any requests needed. It was an excellent experience.
12/9/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SPRINGFIELD, TN
Leigh Anne S|2025 Chevrolet Equinox
Confirmed Sales Customer
12/9/2025
David Leath and Staci Kimball were fantastic to work with!!! They made the process less intimidating and helped me find the right fit vehicle for me and my budget. The family atmosphere and authentic support are well worth the drive to this dealership. Highly recommend!!!
DAVID LEATH
12/10/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NASHVILLE, TN
Thomas M|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
12/3/2025
Brad Litchford was great to work with. I called him about a new truck I seen Payne had online. We live south of dealership about an hour and 45 mins away. When we got to the dealership Brad had the truck cleaned and pulled up front waiting on us. He was very detailed about the truck and put no pressure on us at all. We ended up buying the truck and also buying a new SUV for my wife the same day. One of the owners took time to answer a question we had. Great family atmosphere. Would come back and buy from Brad again.
PHILLIP LITCHFORD
12/4/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PETERSBURG, TN
Darrin L|2024 Chevrolet Traverse
Confirmed Service Customer
12/5/2025
Very courteous n helpful
12/6/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Payne Chevrolet, INC.
GREENBRIER, TN
Ron M|2023 Chevrolet Tahoe
Confirmed Service Customer
12/8/2025
The experience was fast easy and the work was done very well.
12/9/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SPRINGFIELD, TN
Amanda A|2017 GMC Terrain
Confirmed Service Customer
12/8/2025
Rick made sure everything was taken care of just appreciate the service and care they take in taking care of their customers! Beyond grateful!
12/9/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
COOPERTOWN, TN
Marvin K|2011 Chevrolet Silverado
Confirmed Service Customer
12/8/2025
Always friendly and do the oul changes quickly.
12/9/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GOODLETTSVILLE, TN
Michael M|2018 Chevrolet Equinox
Confirmed Service Customer
12/10/2025
Quick, easy, friendly. Was in and out in record time.
12/11/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GREENBRIER, TN
Roy A|2018 Chevrolet Equinox
Confirmed Service Customer
12/11/2025
I received excellent service
12/12/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Payne Chevrolet, INC. and we hope to see you again soon!
WHITE HOUSE, TN
Elizabeth S|2026 Chevrolet Trax
Confirmed Sales Customer
12/11/2025
I had great service and the staff made every effort to offer me a great deal.
NICHOLAS CARSTEN
12/12/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Payne Chevrolet, INC. and we hope to see you again soon!
COTTONTOWN, TN
Holly H|2021 Chevrolet Trailblazer
Confirmed Service Customer
12/10/2025
Great job thank you.
12/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
COOPERTOWN, TN
Kennedy R|2026 Chevrolet Trailblazer
Confirmed Sales Customer
12/10/2025
Always a great experience
NICHOLAS CARSTEN
12/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGFIELD, TN
Robbie W|2012 Chevrolet Camaro
Confirmed Service Customer
12/10/2025
Everybody was nice and friendly.
12/11/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WHITE HOUSE, TN
Michael J|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
12/10/2025
service with a smile
12/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
NASHVILLE, TN
Karen A|2018 Chevrolet Traverse
Confirmed Service Customer
12/12/2025
I won’t take my car anywhere else. Rick Gentry and his service team are number 1 in Springfield.
12/13/2025
Hello, thank you for taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Payne Chevrolet, INC.!
ADAMS, TN
Jeanne M|2021 Chevrolet Traverse
Confirmed Service Customer
12/12/2025
Great customer service. Time lines are followed. I trust their opinions!!
12/13/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GOODLETTSVILLE, TN
Chelsea W|2024 Chevrolet Trax
Confirmed Service Customer
12/14/2025
Zack Parrish was so quick with my oil change , great service
12/15/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Payne Chevrolet, INC.! We hope to be of service to you again in the future. Best wishes, Payne Chevrolet, INC.
CEDAR HILL, TN
James M|2018 Chevrolet Tahoe
Confirmed Service Customer
12/15/2025
Everyone was helpful and has took care of us and our Tahoe I have bought cars and trucks from Payne since 1970
12/16/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GREENBRIER, TN
Will W|2023 Chevrolet Malibu
Confirmed Service Customer
12/16/2025
Just a friendly atmosphere and really good people to deal with.
12/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGFIELD, TN
Belinda H|2023 Chevrolet Tahoe
Confirmed Service Customer
12/16/2025
My Tahoe was in and out quickly
12/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SPRINGFIELD, TN
Jack R|2023 Chevrolet Camaro
Confirmed Service Customer
12/17/2025
Awesome customer service. Thank you so much.
12/18/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
CLARKSVILLE, TN
Robert C|2023 Chevrolet Tahoe
Confirmed Service Customer
12/19/2025
Scheduled ahead for routine maintenance then had another issue come up in the way to the appointment. They took care of everything while I was there.
12/20/2025
Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
COTTONTOWN, TN
Alfred B|2025 Chevrolet Corvette Stingray
Confirmed Service Customer
12/19/2025
Friendly and quick
12/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ORLINDA, TN
Adam W|2016 Chevrolet Corvette
Confirmed Service Customer
12/22/2025
Took my 2016 Corvette Z06 in for a new set of tires and some routine maintenance. Got my car back on my schedule for a price lower than I was expecting. Everyone was friendly and helpful. Very pleasant experience.
12/23/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGFIELD, TN
Tawana J|2025 GMC Terrain
Confirmed Service Customer
12/23/2025
Was on and out in no time, everyone there is so nice.
12/24/2025
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
CROSS PLAINS, TN
Allan H|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/23/2025
Payne always gets us in and out fast.
12/24/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!
SPRINGFIELD, TN
William D|2025 Chevrolet Tahoe
Confirmed Sales Customer
12/26/2025
Always a great experience when trading vehicles at Payne Chevrolet!
HOUSE HOUSE
12/27/2025
Thank you for sharing your great experience. We’re glad trading your vehicle was smooth and enjoyable. We look forward to helping you again down the road.
GALLATIN, TN
William B|2019 Chevrolet Blazer
Confirmed Service Customer
12/26/2025
Got it done in time for my trip, thanks!
12/27/2025
We’re glad everything was completed right on time for your trip. Providing timely and dependable service is always our goal. Thanks for sharing your experience.
WHITE HOUSE, TN
Morgan S|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/26/2025
I had my tires balanced. I was greeted with kindness by the staff after I got off work and was given a courtesy ride home. I went back the next day and my vehicle was ready to go. The staff brought it around for me and explained the service to me. Always good service at Payne.
12/27/2025
Thank you for sharing this thoughtful review. We’re glad our team made you feel welcome, provided a courtesy ride, and clearly explained the service once your vehicle was ready. It’s always a pleasure to take care of you at Payne Chevrolet.
SPRINGFIELD, TN
Chris C|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
1/2/2026
I've never had anything but A1 A1 grade service from Payne Chevrolet from the minute you walk in the door to the minute you drive out. I've never had a problem. They take care of all my routine services repairs on my pickup. I would highly recommend them to anybody that was looking for service. Ricky and the boys do a great job. I only asked if they just keep doing what they're doing. If it ain't broke don't fix it
1/3/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
COOPERTOWN, TN
Judy H|2025 Chevrolet Trax
Confirmed Service Customer
1/3/2026
Great
1/4/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
GREENBRIER, TN
Crystal M|2023 Chevrolet Suburban 1500
Confirmed Service Customer
1/5/2026
We've had great experiences with just about every department at the dealership. The service writers are nice.
1/6/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGFIELD, TN
Bonnie L|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/5/2026
Always friendly and professional.
1/6/2026
Hi, thank you so much for your high rating. We do hope we can be of assistance in the future. Take care!
SPRINGFIELD, TN
Jeannie H|2018 Chevrolet Malibu
Confirmed Service Customer
1/6/2026
I didn't have an appointment. They worked me in and fixed my car in a reasonable amount of time for a reasonable price. They even provided transportation
1/7/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
COOPERTOWN, TN
Kaitlyn W|2009 Chevrolet Cobalt
Confirmed Service Customer
1/8/2026
Great
1/9/2026
Thank you for the great rating and positive words. We appreciate your support and confidence in our team.
GREENBRIER, TN
Arvin A|2016 Chevrolet Colorado
Confirmed Service Customer
1/8/2026
Appreciate the service.
1/9/2026
Thank you for your appreciation and support. We’re grateful you chose us and look forward to assisting you again.
SPRINGFIELD, TN
Katina M|2024 Chevrolet Tahoe
Confirmed Service Customer
1/9/2026
Very prompt and friendly
1/10/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
CROSS PLAINS, TN
Michele P|2018 Chevrolet Impala
Confirmed Service Customer
1/13/2026
Great service as always
1/14/2026
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
NASHVILLE, TN
Gerald M|2026 Chevrolet Colorado
Confirmed Sales Customer
12/11/2025
Great
NICHOLAS CARSTEN
12/12/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
GALLATIN, TN
David M|2021 Chevrolet Tahoe
Confirmed Service Customer
12/16/2025
Always great service! Super service department!
12/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
NASHVILLE, TN
Albert J|2024 Chevrolet Tahoe
Confirmed Service Customer
12/18/2025
There's no waiting longer times i am grateful for that .
12/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODLETTSVILLE, TN
Melanie B|2017 Chevrolet Equinox
Confirmed Service Customer
12/19/2025
They were great really nice fit me in when they to busy they took the time to actually get me in and out
12/20/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Payne Chevrolet, INC.! Have an amazing day!
CHARLOTTE, TN
John C|2023 Chevrolet Colorado
Confirmed Service Customer
12/19/2025
GREAT !!!
12/20/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
ADAMS, TN
Kaitlyn W|2009 Chevrolet Cobalt
Confirmed Service Customer
12/31/2025
Wonderful
1/1/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
GREENBRIER, TN
Michael B|2016 Chevrolet Colorado
Confirmed Service Customer
1/1/2026
Quicksand easy service, known the service team for over twenty years
1/2/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
GREENBRIER, TN
Karen K|2025 Chevrolet Traverse
Confirmed Service Customer
1/2/2026
Service was timely and customer service was great
1/3/2026
Hi, we are so pleased you enjoyed your visit to Payne Chevrolet, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.
CLARKSVILLE, TN
Michelle W|2025 Chevrolet Equinox
Confirmed Service Customer
1/11/2026
Quick, easy, pleasant experience
1/12/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GREENBRIER, TN
Jon M|2025 Chevrolet Tahoe
Confirmed Sales Customer
1/15/2026
Dan was amazing. I feel good knowing that my wife is going to be in a vehicle that is going to last her a long time. With the amazing warranty and knowing I can bring it to Payne for any issues gives me peace of mind. Thank you Dan and Phillip!
HOUSE HOUSE
1/16/2026
Thank you for the wonderful feedback about Dan and Phillip. We’re glad you have peace of mind knowing your wife is in a reliable vehicle with great support. We truly appreciate your trust and look forward to being here for you anytime.
WHITE HOUSE, TN
Edmund H|2015 Chevrolet Impala
Confirmed Service Customer
1/16/2026
Everyone thoroughly looks into any concerns or issues for a resolution to make a situation right.
1/16/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
SPRINGFIELD, TN
Chris C|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
1/16/2026
Always a very pleasant professional and knowledgeable experience with these crew. They get the job done right? There's never any problems. They take care of everything. I need answer every question I've ever had. My truck will always go to them for service. Keep up the good work guys
1/17/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
COOPERTOWN, TN
Kim B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/14/2026
Quick and fast service. Employees were nice and polite as always
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
PLEASANT VIEW, TN
Gregory E|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/14/2026
Love the service department
1/15/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
ADAMS, TN